Please contact firstname.lastname@example.org for return authorization before returning any items.
You can return your order within 30 days of delivery. The product must be in 'as received' condition. If the product is not as received, the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number and a brief description of your case.
We suggest you obtain a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. We will then make a refund of eligible returns.
The easiest way is to e-mail it to us with any queries or problems you have with your order.
You will be responsible for paying for your own shipping costs for returning your order. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning an item over £50 GBP, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.